Understanding Your Booking Agreement

When you book with Beacon Safaris, you accept these terms on behalf of all travelers in your group. A contract is formed when a Confirmation Invoice is issued. These conditions, along with our website or brochure, form the full agreement. Any conflicting advice from third parties is not part of this agreement unless confirmed by us.

Deposits, Pricing & Final Payment

A deposit of 40% is required to confirm your booking. This allows us to secure services like hotels and flights on your behalf. The balance must be paid at least two weeks before departure. For late bookings, full payment is due immediately. Prices are quoted in USD, per person, based on double occupancy. Prices may change before booking confirmation.

Changes to Your Booking

Booking changes must be requested in writing by the lead traveler or your agent. While efforts will be made to accommodate changes, they are not guaranteed. A $20 fee per person applies, plus any extra costs. Changes within 21 days of travel may be treated as cancellations.

Cancelling Your Holiday

Cancellations must be made in writing by the person who booked. Fees apply based on notice period:

  • 56+ days: deposit only

  • 55–43 days: 30% of total

  • 42–29 days: 50%

  • 28–15 days: 75%

  • Under 14 days: 100%
    If the deposit is higher than the cancellation fee, the higher amount will be charged. If only some travelers cancel, extra charges (e.g., under-occupancy) may apply.

If We Change or Cancel Your Trip

Minor changes (e.g., flight times, similar hotels) may occur and do not require compensation. In rare cases, a major change or cancellation may be necessary. If so, you will be informed and offered the choice of an alternative, a full refund (excluding insurance and amendment fees), or acceptance of the change. Tours will not be canceled within eight weeks of departure unless due to force majeure or unpaid balance.

Force Majeure

Beacon Safaris is not responsible for disruptions caused by events beyond our control. These may include natural disasters, war, unrest, airline issues, or severe weather.

If You Have a Complaint

Any issue must be reported immediately to your local representative or service provider. A Customer Report Form should be completed. Delayed complaints may affect eligibility for compensation.

Our Responsibility to You

We are responsible for ensuring your safari meets a reasonable standard. If it does not, and the issue is within our control, compensation may be offered. Liability is limited to twice the value of the affected services.

Guest Conduct & Behavior

Unacceptable behavior may result in your tour being terminated without refund. Local laws and customs must be respected. Any disruption or danger to others may lead to removal from the trip.

Cancelling Your Holiday

If you decide to cancel your holiday, written notice must be provided by the person who made the booking. Cancellation charges depend on the notice period: 56 days or more will result in forfeiture of the deposit only; 55–43 days incur a 30% charge; 42–29 days 50%; 28–15 days 75%; and cancellations within 14 days of departure are subject to 100% of the total holiday price. If your deposit exceeds the cancellation fee, the higher amount will be retained. If some group members cancel, additional charges for remaining travelers may apply, such as under-occupancy costs.

If We Change or Cancel Your Trip

Although we strive to deliver your holiday as planned, there may be occasions when changes are necessary due to operational reasons. Minor changes—such as small flight time adjustments, a different but equivalent hotel, or alternate airstrips—may occur and do not warrant compensation. In the rare event of a major change or cancellation, we will inform you as soon as possible and offer the choice of accepting the change, selecting an alternative itinerary, or receiving a full refund (excluding insurance and amendment fees). We will not cancel your tour less than eight weeks before departure unless due to force majeure or failure to pay the final balance.

Force Majeure

Force majeure refers to events beyond our control, including natural disasters, war, civil unrest, airline issues, severe weather, or other unpredictable situations. In such cases, Beacon Safaris is not liable for disruptions, changes, or additional costs that result from these circumstances.

If You Have a Complaint

If you experience a problem during your trip, it is essential to report it immediately to your local representative or service provider and complete a Customer Report Form. This gives us the opportunity to resolve the issue on-site. Failing to report problems while on the trip may affect any compensation claims upon return.

Our Responsibility to You

Beacon Safaris is committed to delivering a high-quality safari experience. If any part of your tour fails to meet expectations and impacts your enjoyment, and it is not due to external factors, we will provide fair compensation. However, our liability is limited to a maximum of twice the value of the services in question.

Guest Conduct & Behavior

We also expect all travelers to behave respectfully and responsibly throughout the trip. If your behavior poses a risk to others or causes disruption, we or our partners reserve the right to terminate your holiday arrangements without refund or compensation. You are also expected to comply with the laws and cultural customs of the countries you visit.